ServiceNet names Polly Normand as Vice President of Community Programs

ServiceNet welcomes Polly Normand, MPH, to her new role as Vice President of Community Programs, where she is overseeing Shelter & Housing Services, Substance Use Recovery Services, and the REACH Early Intervention Program. No stranger to ServiceNet—a non-profit mental health and human services organization serving communities throughout western Massachusetts—Normand comes to the position after serving as a consultant for the past several months, and prior to that as a board member for six years.

Normand completed her Bachelor of Science at the University of Massachusetts, Amherst, in 2002, and in 2010 earned her Master of Public Health degree, also at UMass. A registered dietitian, certified diabetes educator, and certified professional in health care quality, Normand has a wealth of knowledge and direct experience in health care, plus a deep interest in public health and population medicine. As part of her new role at ServiceNet, she will soon be launching a wellness program for people with serious mental illness—an initiative she began working on during her consultancy.

While Normand’s career has included a mix of consulting and corporate work—from her own private practice to Pioneer Valley Nutrition, Baystate Health, and Shields Health Solutions—a key connecting theme has been her desire to make a meaningful difference in people’s lives. “I have always been drawn to mental health and human services,” she said, “recognizing how vital mental health and wellbeing are to all of us and to our communities. And I’m excited to partner with the leaders of these ServiceNet programs as we consider how to further meet the needs of those we serve: from early intervention, where we support children’s optimal development, to the shelters and recovery homes where we help people identify and navigate their optimal next steps.”