Shelter and Housing Services

Shelter and Housing Services provides support to families and individuals who are homeless, at risk of homelessness, or who have previously been homeless. Our network of resource centers and housing options provides a range of services that promote and assist people’s efforts to achieve stable and self-supporting lives.

Our family shelters, the Greenfield Family Inn and Our Friends’ House, provide temporary room and board, assistance in finding permanent housing, and a variety of other support services including a new Rapid ReHousing program, through which we hope to minimize each family’s crisis by facilitating their move back into stable housing as soon as possible. 

The Wells Street Shelter, Grove Street Inn, and Barton’s Crossing provide emergency overnight shelter for adults. The Interfaith Shelter provides overnight shelter for adults during the six coldest months of the year. The Interfaith operates in partnership with the City of Northampton and the Friends of Hampshire County Homeless Individuals. The Friends also has overflow winter space in Easthampton, with 4-6 beds, operated in partnership with Soldier On. 

Transitional and long-term housing is provided in a variety of ways:

Congregate housing provides supported housing situations for individuals while they regain self-sufficiency and stability; community-based shared and scattered apartments provide long-term or permanent homes where individuals can continue their journey toward living the life they hope to have; rooming houses provide affordable housing for individuals; and Yvonne’s House provides permanent housing to individuals through a modified Housing First program.

Resource Centers in Northampton and Greenfield are the hubs of ServiceNet’s programs. Through the Resource Centers, individuals can access housing advocates, benefit specialists, case managers, health care providers and other professionals and advocates; they can grab a bag lunch or get a cup of coffee; or they can use computers and phones to help in job and housing searches.

Outreach services are provided through the Housing Plus program, and the housing re-entry assistance program in partnership with the Hampshire County House of Correction.

Funding comes from local, state, and federal governments; the Franklin County and Hampshire Community United Ways; and private donations and grants.

To learn first-hand how ServiceNet's Shelter and Housing Services department helps people, watch Penny's Story.